Introduction

PERRO TECHNOCARE PRIVATE LIMITED ('MyPerro', 'we', 'us', or 'our') operates the MyPerro mobile application and related websites and services (collectively, the 'App'). These Terms of Service ('Terms') govern your access to and use of the App.

1. Acceptance of Terms

You must be legally capable of entering into a binding contract to use the App. If you use the App on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

2. Accounts and Sign-In

You may create an account using email and password, Google Sign-In, or Sign in with Apple. You are responsible for activity under your account and for keeping your credentials secure. For Sign in with Apple, authentication is handled by Apple; you are not required to create a separate MyPerro password unless you choose to.

3. Licence to Use the App

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for personal, non-commercial pet care purposes, subject to these Terms. You may not:

• Copy, modify, or create derivative works of the App
• Reverse engineer, decompile, or attempt to extract source code
• Remove proprietary notices or misuse MyPerro branding
• Resell, sublicense, or commercially exploit the App without our written consent
• Interfere with or disrupt the App, collar devices, or related services

4. Smart Collar and Location Features

Certain features require a compatible MyPerro smart collar and device permissions (e.g. Bluetooth, location, notifications). Location and tracking features are provided for pet safety and care. You are responsible for lawful use of tracking features and for obtaining any consent required when others (e.g. household members) use the App with your account or collar.

5. User Content and Pets

You retain ownership of content you submit (pet profiles, photos, health notes, etc.). You grant MyPerro a licence to host, process, and display that content as needed to operate the App. You represent that you have the right to submit the content and that it does not violate law or third-party rights.

6. Purchases, Pre-Orders, and Subscriptions

Hardware pre-orders, marketplace purchases, and in-app subscriptions (when offered) are subject to the pricing, payment, and refund terms shown at checkout or in the App Store / Play Store. Digital subscriptions purchased through Apple are managed under Apple's terms; cancellations and refunds follow Apple's policies where applicable.

7. Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the App, you also acknowledge that policy.

8. Disclaimer

The App and related services are provided on an 'as is' and 'as available' basis. MyPerro does not warrant uninterrupted or error-free operation, or that collar GPS or geofencing will be accurate in all conditions. The App is not a substitute for responsible pet ownership, veterinary care, or emergency services.

9. Limitation of Liability

To the maximum extent permitted by law, MyPerro and its suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or business interruption, arising from your use of or inability to use the App, even if advised of the possibility of such damages.

10. Account Deletion and Termination

You may request deletion of your account via the App or our delete account page. We may suspend or terminate access if you violate these Terms or misuse the service. Provisions that by their nature should survive (including disclaimers and liability limits) will survive termination.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of the App after changes become effective constitutes acceptance of the updated Terms. Material changes will be indicated by updating the 'Last Updated' date above.

12. Governing Law

These Terms are governed by the laws of India. Disputes arising out of or in connection with these Terms are subject to the exclusive jurisdiction of the courts at Bangalore, India, without prejudice to any mandatory consumer protections that may apply.

13. Contact Us

Questions about these Terms: